For Dustin Sutton, President at 3-GIS, there are six pillars that show the strength of a modern network management solution that allows enterprises to get the best business outcomes from their systems. Those pillars are anytime anywhere secure system access, a geospatial digital model, protection of data accuracy, fast and consistent data operations, multiple modes for data output, and a high level of usability. “I keep going back to the competitive nature of the marketplace now versus ten years ago. Companies are understanding their poor customer service - whether it’s out of effort, whether it’s out of data integrity, in this case, it doesn’t really matter. The customer is unhappy,” Sutton said. “I think the companies with good data integrity have been allowed to respond faster to outages, to get their network up and running faster, and to understand, when a customer calls, where they’re at."
Check out the latest episode of the Fiberside Chat with 3-GIS podcast to join the discussion. Listen online here or download the episode on iTunes or Spotify.